This privacy policy ("Privacy Policy") explains how your personal information is collected, used, and disclosed by Creating Dreams Sleep Solutions ("Creating Dreams," "we," "us," or "our"). This Privacy Policy applies to users of Creating Dreams' website with links to this Privacy Policy, including www.creatingdreams.co.uk, and any other interactions or data derived from your engagement with us. For this Privacy Policy, "Products" refers to our consultations, sleep packages, and any other services offered through our site.

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Definitions

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• "Personal Information" refers to data that can identify or contact you, such as your name, address, email, and phone number.

• "Anonymous Information" refers to data that is not linked to your Personal Information and cannot identify individuals on its own.

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By registering with us or using our Products, you consent to the information-handling practices described in this Privacy Policy. If you reside outside the UK, you understand that your Personal Information may be processed in countries with different privacy and data security laws.

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Information We Collect

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Information About You

When you register for a consultation or sleep package, we collect:

• Your name

• Email address

• Telephone number

• Payment details (collected securely but not stored)

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Information About Your Child

To provide effective sleep consultations, we may collect details such as:

• Your child’s name

• Date of birth and age

• Sleep patterns, including how they fall asleep or wake up

• Daily routines such as feeding, nap times, and activities

• Other information voluntarily provided to us regarding their behaviour and temperament

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All information regarding your child is used strictly to improve the sleep services we offer and is treated with the utmost confidentiality.

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Automatically Collected Information

When you use our website, we may collect:

• Your IP address

• Browser type and device details

• The time and date of your visit

• Usage data, including pages visited and actions taken on the site

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Cookies

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Our website uses "Cookies" to enable the functionality of the site. These small data files are stored on your device and help improve your experience by remembering login details and personal preferences. You can adjust your browser settings to reject Cookies, though this may limit your access to certain features of our Products.

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How We Use Your Information

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We use your Personal Information to:

• Provide and personalise our services to you

• Send you transactional emails (e.g., appointment reminders)

• Send you promotional content, newsletters, or special offers (with your consent)

• Secure your account and maintain the integrity of our services

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We may also anonymise data to improve our services and generate reports without linking this data to individuals.

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How We Disclose Your Information

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Third-Party Service Providers
We may share your Personal Information with trusted third-party service providers (e.g., payment processors, web hosting) solely to deliver and enhance our Products. These providers are prohibited from using your information for anything other than providing services to us.

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Legal Compliance
We may be required to disclose your Personal Information if compelled by law, legal processes, or to protect the rights and safety of our company or users.

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Data Retention

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We retain your Personal Information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. If you request the deletion of your data, we will remove it from our active databases, though we may retain some Anonymous Information for analytical purposes.

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Your Rights and Choices

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You have the right to:

• Access, update, or delete your Personal Information by contacting us at hello@creatingdreams.co.uk

• Opt out of receiving marketing emails by following the unsubscribe instructions in our emails

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Children's Privacy

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Our services are intended for parents and guardians. We do not knowingly collect Personal Information from children under 13, except as voluntarily provided by their parents or guardians. If we discover that a child under 13 has provided us with personal data, we will promptly delete it.

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Security

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We take reasonable precautions to protect your Personal Information from loss, misuse, or unauthorised access. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

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Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

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Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us at:

Creating Dreams Sleep Solutions
Email: hello@creatingdreams.co.uk

Tel: +44 (0)7542 032916
Website: www.creatingdreams.co.uk​